 Almost 80% of all network faults can be resolved remotely! That's why remote support is our preferred method of support. Remote support eliminates the need for our CCIE consultant's to travel to your site. This brings you not only reduced costs but also a quick focused solution to your problem.
At IPBackbone, we give all new customers the first 15 minutes free Cisco CCIE Consultancy (minimum service is 1 hour).
Our support has no bounds, as long as you are connected online, we can reach you. below is the methods of support we provide;
.......................................................................................
CCIE Emergency Support
Our CCIE's with several years in the business of building and supporting Cisco networks, are able to troubleshoot and fix your problems in the fastest time possible. CCIE emergency support includes;
- Troubleshooting and fixing incidents on the network
- Troubleshooting and fixing Cisco hardware issues (routers, switches firewall's, etc...)
- Troubleshooting and fixing Cisco IOS and configurational issues
Let us resolve your issues and keep your network uptime to 99.999%
Cisco CCIE Remote Support
Remote support is our preferred method of support. Our Cisco CCIE remote support allows our engineers quick secured access to your network. This kind of support is the favourite amongst our customers.
Be it emergency network support, consultation meeting, product reviews or overnight change control windows, we provide support at very reasonable costs to you.
Typically we provide remote support services to you using secured SSH Connections accompanied with video conferencing, email and over the phone.
Cisco CCIE On-Site Support
We also provide Cisco CCIE On-site support. Though its not the preferred method of support, in some cases where remote support has not been successful, we will send our Cisco CCIE Consultant to site.
Cisco CCIE 24/7 Phone & Chat Support
In the case that you don't have online presence and therefore unreachable remotely, we can provide you with phone support to rectify your network issues. We can also communicate with you and exchange files via a secure chat platform.
With our 24/7 support you can access us anytime or anywhere and we will respond immediately to resolve your issues as soon as possible
|
